Refund & Cancellation Policy
Last updated: 1 September 2026 · v1.2
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This policy explains refunds and cancellations for rhope subscriptions.
1. EU/EEA & UK 14-Day Right of Withdrawal
If you are a consumer in the EU, EEA, or UK, you have the right to withdraw from your purchase within 14 days, without giving a reason (Consumer Rights Directive Art. 9; in Romania, OUG 34/2014).
To withdraw, email us (or contact Link support — see Section 4). You may use the model form below; using it is not obligatory — any unequivocal statement works:
— To TURIAN OVIDIU - TNM S.R.L., Str. Onisifor Ghibu nr. 26, Stables Office, birou PD02, parter, Cluj-Napoca, jud. Cluj, România, support@rhope.app:
— I hereby give notice that I withdraw from my contract for the provision of the following service: rhope Pro subscription;
— Ordered on: ______;
— Name of consumer: ______;
— Address of consumer: ______;
— Date: ______
2. Immediate Access & Your Right of Withdrawal
Your subscription starts immediately at your request when you complete checkout. This does not take away your 14-day right of withdrawal: if you withdraw within 14 days, you will be refunded. Where permitted by law, a proportionate amount for the period in which you used the Service may be deducted — in practice our 30-day money-back guarantee (Section 3) is broader, and we simply refund in full.
3. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on Pro subscriptions: if you are not satisfied within 30 days of your purchase, contact us for a full refund — no questions asked. This is a voluntary commitment in addition to your statutory rights above.
4. How to Request a Refund
Email us at support@rhope.app. Approved refunds are returned to your original payment method.
Because Sold through Link, LLC is the merchant of record for your order, you can also request a refund directly from Link support or manage your orders at link.com, under the Link refund policy. Where this policy would give you less than the Link refund policy or your statutory rights, the more protective rule applies.
5. How to Cancel a Subscription
You can cancel at any time from your account (Account → Subscription) or from your Link account at link.com. Access continues until the end of the paid period; there are no further charges and auto-renewal stops.
6. Auto-Renewal & Price-Change Notice
Subscriptions auto-renew at the stated interval and price until cancelled. We give advance notice of any price change, and you may cancel before it takes effect.
7. Non-Refundable Situations
Outside the 14-day withdrawal period (Sections 1–2) and the 30-day money-back guarantee (Section 3), we do not refund unused subscription time: cancelling stops future charges, and access runs to the end of the paid period. This does not affect your mandatory statutory consumer rights, and the merchant of record may still issue refunds under its own policy.
8. Contact
Support: support@rhope.app.